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The Milton Fire & Rescue Services has officially transitioned to Next Generation 9-1-1 (NG9-1-1), a major upgrade designed to improve the speed, reliability, and effectiveness of emergency response in the community.
The Halton Regional Police Service (HRPS) announced the same upgrade in March. This new system replaces aging analog infrastructure with a modern digital network, allowing for faster call routing and more accurate location tracking. For residents in Milton, this means emergency calls will connect more quickly, with improved precision in identifying a caller’s location, which is especially important for mobile users or those unsure of their exact whereabouts.
NG9-1-1 also enhances system reliability, reducing the risk of outages during equipment failures or extreme weather events. The upgrade lays the groundwork for future capabilities, including real-time text messaging, video sharing, and the ability to send photos or medical information directly to emergency operators.
“Next Generation 9-1-1 gives first responders real-time, life-saving information which means a faster, more effective emergency response,” says Michael Kerzner, noting the province has contributed nearly $2.5 million toward the project since 2022.
Fire Chief Peter Gatto said the launch marks a significant step forward in public safety, improving call routing, location accuracy, and information sharing during emergencies. He added the transition was made possible through collaboration with the Halton Regional Police Service.
Mayor Gord Krantz said investing in modern emergency systems is essential to supporting the town’s growth and ensuring residents continue to receive reliable service when it matters most.
The system will continue to operate seamlessly during the transition, with no disruption to existing 9-1-1 services.
