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The Halton Regional Police Service (HRPS) has upgraded its emergency communications system to Next Generation 9-1-1 (NG9-1-1), a new network designed to improve response times and public safety across the region.
They say the modern system, powered by Allerium, allows faster call answering, improved coordination between emergency services, automated checks on abandoned calls, and stronger cybersecurity protections.
Officials add that the transition happens in the background and will not affect service, and residents should continue dialing 9-1-1 during emergencies as usual.
HRPS Chief Stephen Tanner says the upgrade will help officers respond more quickly and share information more effectively as technology evolves.
The change comes as part of a national directive from the Canadian Radio-television and Telecommunications Commission requiring all municipalities to modernize their emergency networks by March 31st, 2027, replacing the older Enhanced 9-1-1 system.
It builds on recent innovations, including its SARA AI system, which now answers some non-emergency calls and has already handled more than 41,000 calls since October 2025, reducing wait times for callers.
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